Política de reembolso

NARU — REFUND & RETURN POLICY

Last updated: August 18, 2026

At NARU, customer satisfaction and product safety are important to us.

Because our beauty and personal care products are produced and prepared specifically for each order, we are unable to accept returns or exchanges for change of mind, personal preference, scent preference, or products that have been opened or used.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible at:

bellenaru6@gmail.com

Please include:

  • Your order number
  • A description of the issue
  • Clear photographs of the product
  • Clear photographs of the shipping packaging, when applicable

Approved claims may qualify for a replacement or refund.

Please do not discard a damaged product or its packaging until your claim has been reviewed.

Lost Packages

If your package appears to be lost in transit, please contact us at:

bellenaru6@gmail.com

We may need to investigate the shipment with the carrier before issuing a replacement or other resolution.

Final Sale Products

For hygiene and safety reasons, opened or used skincare, haircare, body care, cosmetics, and personal care products are final sale unless they arrive damaged, defective, or incorrect.

Order Cancellations

Orders begin processing shortly after they are submitted.

Once an order has entered production or fulfillment, we may not be able to cancel or modify it.

If you need assistance, contact us immediately at:

bellenaru6@gmail.com

Refunds

If a refund is approved, it will be issued to the original payment method.

Processing times after a refund is issued depend on your bank or payment provider.

Shipping charges are generally non-refundable unless required by law or the refund results from an error on our part.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Contact

For questions regarding returns, refunds, damaged products, or order issues:

NARU Customer Care
Email: bellenaru6@gmail.com